Summary

I'm a UX designer who is inspired by all apps and websites that let me accomplish my tasks without needing to think. I apply this interest in ease of use as a passion to make experiences clearer, easier, and smarter for all designs that I work on. I love to collaborate on making a better end-to-end user experience for all, including those needing accessibility-supported designs.

Work Experience

Fidelity: Senior UX Designer

August 2020 - Present

  • Lead designer & researcher for IoT products at Fidelity, including Apple Watch and CarPlay

  • Updated and added in-depth functionality to the Apple Watch app, resulting in a 40% increase in traffic YoY

  • Collaborator on team of designers who determines and disseminates design system standards across the organization, through figma components, pattern guidance, and general design foundations   

  • Created system for accessibility annotation documentation for UX designers to hand off to developers

  • Films, creates, and edits demos for company-wide presentations with advanced prototypes and voice over

  • Teamed with a Principal Designer to redo key pages on the mobile app, including the log-in experience, and the mobile check deposit experience using newly created components and token system

Wunderman Thompson +: UX CONTRACT

October 2019 - February 2020

  • Provided clarity for a company that contracted WT to understand and repair their 100% churn rate

  • Conducted research with a third party survey/interview platform, and interviewed Stakeholders

  • Reviewed the communication materials and platforms which were client-facing

  • Researched operational/systemic failures, and how that directly contributed to the customers experience

  • Presented 14 journey maps including touchpoint analysis, emotional journey, and recommendations

  • Provided quarterly recommendations for changes to positively impact customer retention

Key technologies used: Sketch, InVision, InDesign

CERITY: LEAD UX CONTRACT

June 2019 - September 2019

  • Directly contributed to 50% increase in users finishing the 12-step form

  • Achieved 300% increase in purchases of insurance policies

  • Largely responsible for the 150% increase in quote-to-purchase ratio

Key technologies: Sketch, InVision, Adobe, Monday.com, Trello, Slack, Jira

Freelance: UX/Sales consultant

March 2014 - Present

  • User-needs focus via interaction, application design, and research through agile development

  • Consult in problem-solving, branding, and vision for mobile and desktop

  • Lead task/market/data/technical analysis, usability testing, research, and documentation 

  • Deliver strategy and ideation through journey mapping, animation, design patterns, and wireframes 

LinkedIn: Sales Solutions

April 2017 - November 2018

  • Sales conversion focus while identifying values, behaviors, needs, and goals of users and customers

  • Focused on the user engagement of SaaS tool, logging and identifying issues with analytical thinking

  • Utilized user interviews with verbal communication, and surveys for product improvements

  • Facilitated change and improvement considering web standards through presentations

  • Collaborated on product design and development from an empathetic standpoint

OTHER EXPERIENCE

I’ve spent two years of my life traveling the world and visiting over 50 countries, more than half on my own. This has taught me adaptability, empathy for different perspectives, and how to creatively solve unique challenges.

I chose to travel because there is nothing I love more than immersing myself in different cultures, visiting historically significant places, and seeing local art.  All in all, the feeling of choosing to be out of my element, is unlike any other.